24/7 ENTERPRISE APPLICATION MANAGED SERVICES

24/7 Application Maintenance, Support & Optimization for Dynamics 365

Maximize uptime, accelerate user support, and guarantee seamless Microsoft One Version updates with dedicated enterprise managed services.

STRATEGIC PERSPECTIVE

The Post-Go-Live Reality: Sustaining Peak Performance and Continuous Innovation

Strategic Imperative: Enterprise ERP and CRM systems do not run themselves after launch. Without dedicated technical stewardship, batch jobs fail, performance degrades, and monthly Microsoft cloud updates risk breaking critical integrations.

Following a successful enterprise ERP go-live, corporate IT departments face an ongoing operational challenge: balancing routine user ticket resolution, batch processing monitoring, and security permissions with the strategic demand for continuous business process enhancements. Furthermore, Microsoft’s continuous cloud release cadence requires ongoing validation and regression testing to maintain system health.

Routeget Microsoft Dynamics 365 Application Maintenance & Managed Services (AMS) delivers comprehensive, SLA-backed operational support for mission-critical enterprise environments. Our global support organization provides 24/7 Level-1, Level-2, and Level-3 application support, proactive database and batch health monitoring, and structured One Version release governance.

We operate as an extension of your internal IT organization. By offloading routine support tickets, performance tuning, and regulatory patching to Routeget’s certified architects, internal IT leadership can redirect valuable resources toward high-impact business transformation and strategic growth initiatives.

CORE ARCHITECTURAL PILLARS

Enterprise Managed Services Portfolio

Four foundational pillars ensuring continuous system availability, performance, and user satisfaction.

24/7 Support

Multi-Tier Global Incident & Ticket Resolution

Delivering rapid, SLA-backed resolution for user inquiries, production bugs, and operational roadblocks.

Pillar 01 Scope & Governance

One Version

Microsoft One Version Release Governance

Managing monthly Microsoft cloud platform updates with automated testing and zero regression surprises.

Pillar 02 Scope & Governance

Performance Tuning

Proactive Health Monitoring & Performance Engineering

Eliminating system latency, batch job failures, and database deadlocks before users are impacted.

Pillar 03 Scope & Governance

Enhancements

Continuous Value Delivery & Minor Enhancements

Translating user feedback into continuous platform improvements and minor functional extensions.

Pillar 04 Scope & Governance

TECHNICAL SPECIFICATIONS & SLA COMMITMENTS

Detailed Architecture Specifications & Delivery Governance

Comprehensive functional requirements, implementation guardrails, and enterprise SLA obligations across all operating pillars.

Multi-Tier Global Incident & Ticket Resolution — Detailed Specifications

Guaranteed SLA Response Times: 15-minute response times for critical Priority-1 production incidents.
Multi-Tier Escalation Framework: Structured resolution pathways spanning Level-1 helpdesk to Level-3 principal architects.
Dedicated Service Delivery Manager: Monthly executive governance meetings reviewing ticket volume, MTTR, and SLA compliance.
Global Follow-the-Sun Coverage: Round-the-clock technical coverage across Americas, EMEA, and Asia-Pacific time zones.

Microsoft One Version Release Governance — Detailed Specifications

Release Impact Analysis: Reviewing Microsoft release wave notes to identify changes impacting your customizations.
Automated Regression Suite (RSAT): Executing automated end-to-end regression tests in sandbox environments prior to release.
Extension Compatibility Verification: Ensuring custom code and third-party ISV add-ons remain 100% compatible.
Controlled Production Deployment: Scheduling release deployments during designated off-hours maintenance windows.

Proactive Health Monitoring & Performance Engineering — Detailed Specifications

Continuous Batch Job Telemetry: Monitoring overnight batch queues and resolving deadlocks and failed jobs instantly.
Azure SQL Index & Query Optimization: Continuously tuning slow transactional queries and rebuilding fragmented indexes.
Integration Health Audits: Monitoring API throughput, message queue depths, and error logs across connected systems.
Database Growth & Storage Hygiene: Executing data archiving policies to prevent costly database storage overages.

Continuous Value Delivery & Minor Enhancements — Detailed Specifications

Flexible Enhancement Capacity: Utilizing allocated monthly hours for new reports, form tweaks, and small automations.
Power BI Dashboard Creation: Building customized executive reports and operational dashboards on demand.
Security Role & Access Refinements: Restricting permissions, adjusting segregation of duties, and managing user licenses.
User Retraining Workshops: Delivering refresher training sessions to improve team adoption and software fluency.

DELIVERY METHODOLOGY

Routeget XDRI™ Managed Services Transition Model

Our structured 4-phase onboarding framework ensuring seamless operational handover and zero ticket backlog.

Phase 01: Environment Knowledge Transfer & Audit

Reviewing system architecture documentation, custom code repositories, active integrations, and current ticket logs.

Phase 02: Shadowing & Dual-Run Operations

Working alongside internal IT staff to shadow daily support workflows and validate operational runbooks.

Phase 03: Primary Support Cutover & SLA Activation

Transitioning primary support ticket routing to Routeget’s 24/7 service desk with formal SLA accountability.

Phase 04: Continuous Optimization & Quarterly Reviews

Executing proactive tuning, One Version update cycles, and delivering quarterly executive service reviews.

QUANTIFIABLE IMPACT

Measurable Business Outcomes & Performance Metrics

Quantifiable operational enhancements achieved through disciplined architecture, automated governance, and cloud optimization.

Operational Efficiency Gain

0 %

Reduction in manual processing workflows across business units

Platform Availability SLA

0 %

Enterprise cloud reliability backed by multi-region redundancy

Faster Decision Cycles

0 x

Accelerated turnaround through unified real-time data models

Audit & Compliance Trail

0 %

End-to-end immutability across regulatory and financial records

EXECUTIVE FAQ

Frequently Asked Questions: Dynamics 365 Managed Services

Key technical answers for IT executives evaluating enterprise application support partnerships.

What SLA response times does Routeget guarantee for critical production issues?

Our standard enterprise managed services agreement guarantees a 15-minute response time for Priority-1 (critical production stoppage) incidents, 1 hour for Priority-2 (high severity/major degradation), and 4 hours for Priority-3 issues, backed by 24/7/365 global architect availability.

How does Routeget manage Microsoft's mandatory One Version cloud updates?

We implement a proactive One Version governance program. We analyze upcoming Microsoft release wave features, deploy updates to your preview sandbox, execute automated RSAT regression test suites, verify all custom code and third-party integrations, and validate business sign-off before applying updates to production.

Can our allocated monthly support hours be used for minor enhancements and new reports?

Yes. Our flexible managed services model allows unused incident support hours to be applied toward minor functional enhancements, Power Automate workflow creation, custom Power BI reports, and user training sessions.

How long does it take to transition support responsibilities from our internal team to Routeget?

Our structured onboarding and knowledge transfer framework typically takes 2 to 4 weeks. We review system documentation, shadow internal staff on active tickets, validate access credentials and operational runbooks, ensuring a smooth transition without support disruption.

ENTERPRISE TRANSFORMATION

Ensure Total Operational Peace of Mind for Dynamics 365

Connect with Routeget’s managed services leadership to design a tailored 24/7 support plan for your enterprise.