Without a doubt, COVID-19 has reshaped the digital transformation agenda. And digital process automation (DPA) is being moved up the priority list in an effort to build resilience, customer engagement and profitability through automation.
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There is a broad misconception that RPA about “business process” by itself. I have heard people say that they were going to switch from BPM to RPA. That is strange because the capabilities are quite different. It makes sense to use RPA and BPM together, and sometimes you can use one without the other, but only to solve different problems.
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